TERMS OF SERVICE
Clear terms, transparent service.
Our Terms of Service explain how we operate, what you can expect when shopping with Velanor and the responsibilities that help ensure a smooth experience for every customer.
Understanding Our Terms
These Terms of Service outline the conditions that govern your use of the Velanor website and our services.
By accessing our store or placing an order, you agree to these terms, which are designed to create a fair, transparent and secure shopping experience.
1. Acceptance of Terms
Using Our Website
By accessing or using the Velanor website, you agree to comply with these Terms of Service. If you do not agree, please refrain from using our services.
2. Orders & Payments
Purchasing with Confidence
All orders are subject to availability and acceptance. Payments are processed securely through trusted providers to ensure a safe shopping experience.
3. Pricing & Availability
Product Information
We strive to ensure all product descriptions, pricing and availability are accurate. Occasionally, errors may occur and we reserve the right to correct them when necessary.
4. Shipping & Delivery
Order Fulfilment
Estimated delivery times are provided for guidance. Shipping schedules may vary depending on destination, carrier performance and customs procedures.
5. Returns & Refunds
Our Return Policy
Returns and refunds are governed by our Returns & Exchanges Policy. Please review that page for complete eligibility and instructions.
6. Intellectual Property
Website Content
All content, including images, text, graphics, logos and branding elements displayed on the Velanor website remain our intellectual property or are used under appropriate licence.
7. Limitation of Liability
Important Information
Velanor shall not be liable for indirect, incidental or consequential damages arising from the use of our website or products, except where required by applicable law.
Our Commitment to Fair Service
We believe shopping should always be clear, transparent and enjoyable.
Our Terms of Service are designed to protect both our customers and our business while maintaining a fair and respectful shopping experience.
