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HERE TO HELP
Frequently
Asked Questions
Everything you need to know before bringing Velanor into your home.
Here to Help
We believe shopping for your home should feel simple and enjoyable.
Below you'll find answers to our most frequently asked questions.
If you can't find what you're looking for, we're always happy to help.
Help Centre
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking number. You can then use our Track Your Order page to follow your delivery.
Can I change or cancel my order after placing it?
We begin preparing orders shortly after they are placed. If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, provided your order has not yet been processed or dispatched.
When will my order be processed?
Orders are usually processed within 1 working day. Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.
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