Your Privacy Matters
At Velanor, protecting your personal information is an essential part of the trust we build with every customer. This policy explains what information we collect, why we collect it and how we keep it secure.
1. Information We Collect
Personal Information
We collect personal information you provide to us, such as your name, email address, shipping address, phone number and payment details when you place an order or contact us.
2. How We Use Your Information
Providing Our Services
We use your information to process orders, deliver products, communicate with you, provide customer support and improve your shopping experience.
3. Cookies & Analytics
Improving Your Experience
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic and understand how our store is used. You can manage your cookie preferences in your browser settings.
4. Sharing Information
Trusted Partners
We never sell your personal information. We may share your data with trusted service providers who help us operate our store, such as payment processors, shipping partners and analytics providers.
5. Your Rights
Control Your Data
You have the right to access, update or delete your personal information at any time. If you are a resident of the UK or EU, you have rights under the UK GDPR, including the right to object or restrict certain processing.
6. Data Security
Keeping Information Safe
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
7. Contact Regarding Privacy
Need Assistance?
If you have any questions about this Privacy Policy or how we handle your data, please contact our team. We're here to help.
Your Privacy Promise
We never sell your personal information to third parties.
Your data is collected only when necessary to process your orders, improve your shopping experience and comply with legal obligations.
