Shipping & Returns
Shipping Policy
At Velanor, we aim to deliver your order as efficiently and smoothly as possible.
All orders are processed within 1–3 business days.
Estimated delivery time is between 5–10 business days, depending on your location within the United Kingdom.
Shipping fees are calculated at checkout.
Once your order has been dispatched, you will receive an email with tracking information.
While we strive to meet delivery estimates, delays may occasionally occur due to factors beyond our control.
Return & Exchange Policy
We want you to be satisfied with your purchase.
You may request a return within 14 days of receiving your item.
To be eligible:
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The item must be unused
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In its original packaging
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In the same condition as received
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How to request a return:
Please contact us at:
support@velanorliving.com
Include your order number and reason for return.
Once your return is received and inspected, your refund will be processed within 5–7 business days.
Certain items may not be eligible for return for hygiene or safety reasons.